What are the technical limitations?

Exchange and TOPdesk are 2 different systems and therefor we have some limitations. We’ve written them down here (for scheduling meetings to Exchange, to TOPdesk and in generic for ORB). Please be aware of these limitations.

Outlook (Exchange)

  • All-day meeting option
    Bookings made with the all-day option are not supported

TOPdesk

  • Buffer Time (Time blocked between bookings )
    The use of Buffer Times is not supported
  • Recurring bookings
    There a limitation of 999 occurences within a single recurring bookings

ORB

  • Maximum of 100 rooms per instance
    The ORB has a limitation of 100 rooms per ORB instance
  • Multiple Day Meetings
    We only support bookings with a maximum duration of 23h59m
  • ORB 4.0
    The ORB 4.0 Does not support recurring bookings based on a request.
  • ORB 4.0: minimal supported version Exchange = 2013 SP1
  • ORB 4.0: Recurring bookings are only supported from SaaS 10.06.018. On premise versions are NOT supported.