SaaS vs On-Premise

Q: What is the difference between ORB in the cloud and on-premise?

A: Please find an overview below of the main differences:

ORB SaaS On-Premise
Continuous Deployment New features, improvements, fixes and bug fixes are applied centrally to ORB SaaS environment. Scope4mation is responsible for installation and delivering the update. The costs fall within the subscription. New features, improvements, fixes and bug fixes are made available.

The customer is responsible for maintaining this, the latest version can be requested via our support desk. 

To resolve issues, it is mandatory to go to the latest version of ORB made available.

Security For the maintenance and monitoring of ORB by Scope4mation, no on-premise access is required.

 

If Office365 and TOPdesk are delivered via SaaS, then there’s no access to the On-Premise (customer) environment required at all.

All connections are secured with certificates.

ORB is hosted by CloudVPS which uses high security standards (please find more info here.

For maintenance and other services, On-Premise access is required.

 

All connections are secured with certificates.

GDPR ORB stores a limited amount of personal data *.

 

All personal data is secured with encryption.

There is a standard processor agreement directly between the end customer and Scope4mation.

Security measures are demonstrable and in accordance with GDPR (ISO 27001) standards.

ORB stores a limited amount of personal data . Please find an overview here.

 

All personal data is secured with encryption.

There is a standard processor agreement directly between the end customer and Scope4mation.

Security measures are demonstrable and in accordance with GDPR (ISO 27001) standards.

Monitoring Central monitoring is applied. Both on technical and functional level. This guarantees continuity and better support from the Scope4mation support team. No monitoring is included, the customer is responsible for monitoring.
Technical Troubleshooting, analyses and ORB support Included in the subscription

 

Functional support (after the implementation period) will be charged.

Support services will be charged.

Remote with a minimum of 1h will be charged, onsite: 4h minimum and travel time will be charged (outside the Netherlands: only remote support is available).

 

Functional support (outside setup period) will be charged.

Functional monitoring

Dashboard is made available for informing customer on functional level. 

Current conflicts, inserts and exceptions are being displayed and give additional information for analyse. 

No monitoring, the customer is responsible for functional monitoring.

Can be done via a manual export to Excel. 

 

     

 

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