Frequently Asked Questions (FAQ)

We’ve collected as much questions as possible and answered them below! If your question is not listed, please let us know via the chat (left corner below).

Last Updated: 06/11/2019 – 15:29


Technical

Q: What is the difference between ORB in the cloud and on-premise?
A: Please find an overview here!

Q: Why do we use Outlook Impersonation and why is it mandatory?
A: Please find our motivation here!

Functional

Q: Room Only vs Room Only/Person bookings, what’s the difference?
A: We explain it here.

Q: Do we need a processor agreement (GDPR)?
A: Yes, when installed as SaaS you need a processor agreement (we provide our version).

Q: What data is being processed by the ORB?
A: We’ve summarised it here.

Q: Do you support recurring bookings?
A: At this moment we only support recurring bookings from Outlook to TOPdesk. the bookings are being registered as single meetings. If you schedule a recurring booking in TOPdesk, this will not be synchronised to Exchange.

Q: What happens if a conflict occurs?
A: If we find a conflict, we will register this and inform you via our ORB dashboard.

Q: Can you update a meeting with services attached?
A: No, this is not possible. You will receive a mail which will inform you that you will need to update the meeting by hand.

Q: Do you support multi-room bookings?
A: No, (at this moment) we do not support this.

Q: What happens when a scenario occurs which is not supported?
A: We try to inform you as much as possible, besides this we present the (known) unsupported scenarios in our ORB dashboard (exclusions).

Other

Q: We’ve bought the ORB via TOPdesk and what’s next?
A: A complete list can be found here.